Background
About Lauren
As Client Services Manager, Lauren ensures that the firm’s daily operations run seamlessly, with an emphasis on the client experience. She prides herself on her commitment to client care, bolstered by her experience in hospitality management. She holds a BS in Business, Hospitality, and Tourism Management from Virginia Tech.
Outside of work, Lauren has had a lifelong passion for dance, nutrition, and an overall healthy lifestyle. Lauren resides in Ellicott City where she can be found spending time outside, running, and hiking with her dog, Koko.
Customer service is the new marketing, it’s what differentiates one business from another.
– Jay Baer
Lauren DiBernardo
Director of Client Services
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